Privacy Statement
At Sunshine Home Material, we are committed to protecting your privacy. This Privacy Statement outlines how we collect, use, and protect your information when you interact with our website or conduct business with us.
Information We Collect
When you visit our site or place an order, we may collect:
- Personal information you voluntarily provide (e.g., name, phone number, email, address, ID)
- Transactional and order-related details
- Usage data via cookies and server logs to improve our site functionality
Cookies
Like many websites, Sunshine Home Material uses cookies to improve your browsing experience and understand how our site is used.
Cookies are small text files stored on your device by your browser. They help us:
- Recognize returning visitors
- Save your preferences
- Track site performance and usage
These cookies do not collect personal information unless you voluntarily provide it to us. You can choose to disable cookies in your browser settings, but doing so may limit some features of the website.
Use of Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Improve user experience on our website
- Comply with legal obligations and protect our business
We do not sell, rent, or disclose your personal information to third parties without your consent, except under the following circumstances:
- To complete transactions (e.g., with shipping carriers or payment processors)
- To comply with legal requests (e.g., subpoenas, court orders)
- To protect the rights and safety of our staff or customers
Account Access & Identity Verification
To protect the privacy and security of our customers:
- Only the registered account holder is permitted to access and manage their account.
- If access is to be granted to another individual, written authorization from the Primary User is required. Other individuals include your employees, and clients, if applicable.
- A valid government-issued ID must be presented by both the account holder and any authorized individual.
- All submitted IDs will be securely stored as attachments within the Primary User’s account in QuickBooks, in accordance with applicable privacy regulations.
Please note: A valid government-issued ID is required at the time of order pickup. This applies to both the account holder and any individual authorized to pick up on their behalf. Orders will not be released without verified identification.
We may request and electronically store copies of your government-issued ID to:
- Verify your identity
- Comply with Know Your Customer (KYC) or Anti-Money Laundering (AML) regulations
- Prevent fraud
This information is securely stored and accessible only to authorized personnel or approved third-party services, as mentioned above, under strict confidentiality agreements. It is treated with the same level of security as all personal data associated with your account.
SMS Terms & Conditions
By providing your phone number to Sunshine Home Material, you agree to receive SMS (text) messages from us. These messages are sent for purposes such as:
- Order status updates
- Delivery notifications
- Customer service communications
We use SMS to ensure timely updates and provide a better overall customer experience. You may opt out of receiving messages at any time by replying STOP to any message. Message and data rates may apply.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Protection/Retention
We use SSL (Secure Sockets Layer) encryption to ensure that all personal and payment information you submit through our website is securely transmitted. You can recognize this by the lock symbol in your browser’s address bar and URLs beginning with “https://”.
We also maintain PCI-compliant data security practices for all credit card transactions.
While we implement robust security measures, no system is entirely immune to breaches. In the unlikely event of a data incident, we will take appropriate action to address the situation and notify affected parties as required.
We will retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Your Rights
You may contact us at any time to:
- Access or update your information
- Correct inaccuracies
- Request that we stop sending promotional material
Please email Sales@sunshinehomematerial.com or call us at 407-704-8117.
Changes to This Policy
We may update this Privacy Statement from time to time. Continued use of our website and services after updates implies acceptance of the revised terms.
If you do not agree with any part of this Privacy Statement, please discontinue the use of our services and website.